Customer feedback

I had contacted 3 other firms before yourselves, none inspiring. Good website showing as a family business. After speaking to both Elizabeth and Alan, we chose wisely and it was very clear, Austin Marr was the firm to deal with. Very friendly and knowledgeable.

Mr & Mrs S. Harrow

Excellent, friendly on the phone, not pushy. Salesman (owner) was very helpful, explained everything in detail and in plain English! The fitter – FAB! We are overjoyed and have had lots of compliments from friends and family. The blinds look fantastic and they have already proved effective. We are absolutely delighted with them and they finish off the conservatory beautifully. We found Austinmarr on the internet and it was the only site that showed detailed pictures of roof blinds and fitting. Would use this company again and have already recommended them. Thank you.

Mr & Mrs S, Kent

All down to: Price, clear explanation and absolutely no pressure!

Mrs J, Hampshire

The service has been excellent during the whole process. We are extremely pleased with the blinds and the fitting is superb. No pressure or hard sell. An excellent company.

Mr & Mrs H, Hampshire

Innovating idea of the blinds operating from the top and bottom (Double Floats) good sales approach – not pushy like the large national companies!

Mr W, Hampshire

Our Austinmarr blinds have turned what would otherwise be an expensive greenhouse into part of our home. They are beautiful. The whole experience was enjoyable, particularly now we can enjoy our south facing conservatory at anytime, not possible before the blinds were fitted.

Mr & Mrs W, Essex

Thank you for the excellent service from the first contact through to fitting. We especially like having the time to think, with no pressure. The blinds look wonderful and are very easy to operate. We will definitely recommend Austinmarr to friends and family as we have been happy from start to finish.

Mr & Mrs H, Surrey

Excellent service. I felt the company was working with me and to my requirements, rather than just supplying a product for money! 3 companies were invited round. Only Austinmarr were able to offer a good technical service and answer all my questions. The blinds were fitted to such a standard you would be unaware they were not part of the original roof build. The quality is excellent and helps keep the heat and glare down in sunny days. Excellent customer service, technical knowledge and price.

Mr & Mrs F, Somerset

Buying reasons: 1) Very good product 2) They did not push to close the sale 3) Alan was good listener, he did not push the product on us and he let us explain first what we wanted! 4) Very reasonable price compared to other companies. The blinds are fantastic and everything we were promised and hoped for. They fit perfectly. We were impressed that all the colours and textures shown to us were in stock and ready to use – very different from other companies. Thank you Austinmarr.

Mr & Mrs H, Kent

What can I say…EXCELLENT…EXCELLENT…EXCELLENT. The rep was professional and the blinds excellent value for money.

Mrs K, Surrey

Very professional company – no hard sell. The brochure arrived next day from my request with fabric samples included, the only company to do this! The fitter was very polite and cleaned everything up after he had finished.

Mr & Mrs P, Berkshire

We always try to use a local family run company we made another very good decision. Excellent service from start to finish.

Mr & Mrs L, West Sussex

Why did we buy from Austin Marr? Because we felt reassured.

Mr & Mrs M, East Sussex

Excellent response, good appointment. Was on time and the presentation did not take too long! Alan was concise, knowledgeable about the product and wasn’t pushy. Very similar system to others but much cheaper!

Mrs S, Kent

First class, not pushy but responding immediately to a request for quote – not true of other companies. Alan was very experienced and gave the best explanation about fitting and maintenance. The blinds were installed with no fuss, no mess, no problems. The conservatory is now a joy to be in. Value for money and a really great product.

Mrs H, Surrey

Excellent. From the very first phone call to request an appointment through to fitting, always helpful and very polite. Very pleased not to get any ‘hard sell’ and incessant ‘reminder’ phone calls! The rep gave us a full picture of the product and advised us fully in order to ensure our needs were met. The blinds have completely changed the feel of the conservatory and very cosy at night and cooler during the day, we now have a useable room. We bought our blinds from austinmarr because we were unhappy with the quotes and service record of other companies.

Mr & Mrs P, Oxfordshire

Very prompt, courteous, friendly and professional and that was from the first phone call. The blinds are fantastic and really helping to shield out the heat and glare. Very good value and a very professional service.

Mrs D, Hampshire

Alan and Elizabeth were both courteous and efficient. No attempt to pressure us into a sale. The blinds were installed to our convenience. We requested a delay so that we could decorate, this was absolutely no problem. The blinds look very elegant. We bought from austinmarr because of the quality of the product, comparative cost and the no hard sell policy.

Mr & Mrs S, Hampshire

I am writing to say just how impressed we were with the courtesy and speed of service received. In particular, we would like to pass on our thanks to Elizabeth, who took my calls and dealt with the matter for us. She was always unfailingly polite and extremely helpful and certainly gives the general public the peace of mind that you are a well run and professional company, with very good customer service. We would also like to thank Alan for dropping off the replacement pole. We will continue to recommend Austin Marr blinds to our friends and family and thank you once again.

Mr & Mrs M, Surrey

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